Privacy Policy

Information about how your personal data is collected, used, and protected.

1. Introduction

At ExcelerateWeb ("we", "our", or "us"), we value your privacy. This Privacy Policy explains how your personal data is collected, used, and protected when you visit our website or use our services.

We ask that you read this policy carefully and understand that by using our services, you accept the practices described in this policy.

2. Information We Collect

We may collect the following information from you:

  • Personal Information: Contact information such as name, email address, phone number.
  • Usage Data: Information about how you interact with our website.
  • Technical Data: Technical information such as IP address, browser type, device information.
  • Service Data: Information you share about your Excel files and their contents.
  • File Uploads: Excel, CSV, and other files you voluntarily upload through our contact forms for project analysis purposes.

3. File Upload Security and Processing

When you upload files through our contact forms:

  • Purpose: Uploaded files are used solely for project analysis and providing you with customized web application recommendations.
  • Security: All uploaded files are encrypted and stored securely on our servers with industry-standard security measures.
  • Access: Only authorized team members involved in your project analysis have access to your uploaded files.
  • No Third-Party Sharing: Your files are never shared with third parties without your explicit written consent.
  • Retention: Uploaded files are automatically deleted from our servers after 90 days unless you become a client, in which case they are retained for the duration of our service relationship.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage our services
  • To communicate with you at your request
  • To analyze your Excel files and provide customized recommendations
  • To improve and enhance our services
  • To fulfill our legal obligations
  • To send you relevant information about our services (only with your consent)

5. Legal Basis and Compliance

Our data processing activities are conducted in compliance with:

  • KVKK (Turkey): Turkish Personal Data Protection Law No. 6698
  • GDPR (EU): General Data Protection Regulation for European users
  • Other applicable data protection laws in your jurisdiction

The legal basis for processing your personal data includes:

  • Your explicit consent for marketing communications
  • Legitimate business interests for service provision
  • Contractual necessity for service delivery
  • Legal obligations we must comply with

6. Data Retention Periods

We retain your personal data for the following periods:

  • Contact Form Data: 3 years from last contact or until you request deletion
  • Uploaded Files: 90 days for prospects, duration of service relationship for clients
  • Email Communications: 5 years for business correspondence
  • Technical/Usage Data: 2 years for analytics and improvement purposes
  • Legal Requirements: As required by applicable laws (typically 5-10 years for business records)

After these periods, your data is securely deleted or anonymized unless we have a legal obligation to retain it longer.

7. Sharing Your Information

Your personal information is not shared with third parties without your explicit consent, except as required by law. Your information may be shared in the following circumstances:

  • Service Providers: Trusted third-party service providers we work with to deliver our services.
  • Legal Requirements: When required by law or necessary to protect our rights.

8. Data Security

The security of your personal data is important to us. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance the user experience. For more information on how these technologies are used, please refer to our Cookie Policy.

10. Your Rights

You have the following rights regarding your personal data:

  • The right to request access to your data
  • The right to request rectification of your data
  • The right to request erasure of your data
  • The right to object to processing of your data
  • The right to data portability
  • The right to withdraw consent at any time
  • The right to lodge a complaint with supervisory authorities

To exercise these rights, you can contact us at [email protected].

11. Policy Changes

We may update our Privacy Policy from time to time. We will inform you of any changes by posting the new policy on our website. Your continued use of our services after changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about our privacy policy or wish to exercise your data protection rights, please contact us:

  • Email: [email protected]
  • Data Protection Officer: [email protected]
  • Address: Kavaklıdere District, Esat Street No:12/1, Çankaya, ANKARA, Turkey
  • Response Time: We will respond to your data protection requests within 30 days

For KVKK-related complaints in Turkey, you can also contact the Personal Data Protection Authority (KVKK) at www.kvkk.gov.tr

Last Updated: January 15, 2025

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